PELATIHAN ITIL V3. FUNDAMENTAL

PELATIHAN ITIL V3. FUNDAMENTAL

TRAINING TENTANG ITIL V3. FUNDAMENTAL

PELATIHAN ITIL V3. FUNDAMENTALDescriptions :

This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.

Objectives

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.
* To provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach.
* To prepare delegates for the ITIL Foundation Certificate in IT Service Management examination

PROGRAM OUTLINE :
* The course is assignment based, with practical coursework. It is based upon the
* OGC’s ITIL Books:
* Service Strategy
* Service Design
* Service Transition
* Service Operation
* Continual Service Improvement.
* There is particular importance placed on developing an underlying service culture within the IT organization.

Segment 1:

Introduction to Service Management: The importance of Service Management
* Definition of a Service and Service Management
* The need for a service culture
* Service Management as a practice

Segment 2:

The Service Lifecycle : The objectives and business value for each phase of the lifecycle. The main goals and value to the business provided by each phase of the lifecycle covering the 5 core books:
* Service Strategy
* Service Design
* Service Transition
* Service Operation
* Continual Service Improvement

Segment 3:

Key Principles and models of ITSM : Key Principles and models of ITSM:
* The types of service provider
* The five major aspects of Service Design
* The service V model
* The Continual Service Improvement model

Segment 4:

The Processes and Functions: Define the characteristics of a process
* The objectives, business value, basic concepts, roles and interfaces of:

1. Service Portfolio Management
2. Service Level Management
3. Incident Management
4. Change Management

* The objectives and basic concepts of:

1. Demand Management
2. Financial Management
3. Service Catalogue Management
4. Availability Management
5. Capacity Management
6. Supplier Management
7. Information Security Management
8. IT Service Continuity Management
9. Service Asset and Configuration Management
10. Release and Deployment Management
11. Event Management
12. Problem Management
13. Request Fulfillment
14. Access Management
15. The 7 step improvement process
16. Explanation of the functions:
17. Service Desk, Application Management, Operations
18. Management, Technical
19. Management

* Organization structure and key roles

1. Using the RACI model
2. Technology and Architecture
3. Generic requirement for an integrated set of ITSM technology

Segment 5: Documentation
* Comprehensive course documentation is provided

Segment 6: Cases: ITIL cases

AUDIENCE TARGET
* Managers involved and related in the IT operations
* IT staff and executives involved in risk management and business process improvement
* Information technology professionals involved in projects that are concerned, in part, with the automation of business processesIT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice

Instructor :
DR.IR.Fauzi Hasan, MM, MBA, PMP, CISA, CISSP, SSCP, CISM, CGEIT, CPRC, CSCP, APICS, Cert. , ITIL Expert, Change Management (APMG), Prince2

Jadwal infotraining-indonesia.com tahun 2020 :

21-23 Januari 2020

18-20 Februari 2020

17-19 Maret 2020

14-16 April 2020

16-18 Juni 2020

14-16 Juli 2020

11-13 Agustus 2020

8-10 September 2020

13-15 Oktober 2020

10-13 November 2020

15-17 Desember 2020

Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta

Lokasi Pelatihan Diotraining.com :

  • Yogyakarta, Hotel Dafam Malioboro (7.250.000 IDR / participant)
  • Jakarta, Hotel Amaris Tendean (7.750.000 IDR / participant)
  • Bandung, Hotel Golden Flower (7.750.000 IDR / participant)
  • Bali, Hotel Ibis Kuta (8.500.000 IDR / participant)
  • Lombok, Hotel Jayakarta (8.750.000 IDR / participant)

Investasi Pelatihan tahun 2020 ini :

Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Pelatihan di Diorama untuk Paket Group (Minimal 2 orang peserta dari perusahaan yang sama):

  • FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
  • FREE Transportasi Peserta ke tempat pelatihan .
  • Module / Handout
  • FREE Flashdisk
  • Sertifikat
  • FREE Bag or bagpackers (Tas Training)
  • Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  • 2xCoffe Break & 1 Lunch, Dinner
  • FREE Souvenir Exclusive

Jadwal Pelatihan masih dapat berubah, mohon untuk tidak booking transportasi dan akomodasi sebelum mendapat konfirmasi dari Marketing kami. Segala kerugian yang disebabkan oleh miskomunikasi jadwal tidak mendapatkan kompensasi apapun dari kami.

 

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