Training Manajemen Supplier

Training Supplier Complaints

training manajemen supplier murah


Many organizations often fail, or perhaps stumble, in managing their suppliers. This is because the internal customer, or worse, someone else, is left to manage the selected suppliers, without perhaps realizing that they have to. There is, therefore, often little use of best practice regarding how a procurement relates to, or gets involved with the essential supplier management in the procurement process.

This course concentrates on the need for better supplier management, and improving supplier management. It gives guidelines on how to better manage contracts and develop suppliers.

This course will answers the questions : “What kind of relationship do I need with suppliers so I can get the best from them, and therefore the best for me ?”

1. Give an understanding of the Key Concept of Supplier Management.
2. Provide an ability to Qualify, Evaluate, Develop, Categorize, and make good relationship with Supplier.
3. Give an understanding of Sourcing Strategies.


Day 1 :
1. Introduction and Course Objectives
2. Objectives of Supplier Management
3. What is expected of Suppliers
4. Supplier Service
1. Definition of Supplier Service
2. Total Supplier Service
3. Supplier Satisfiers
4. Supplier Perception
5. The Important of Attitudes
6. Supplier Complaints
7. The Supplier Service focused Organization
8. Benefits of Good Supplier Service
9. Supplier Approach
5. Suppliers View
1. Handling Orders and Progressing and Delivery
2. Payment
3. Reviewing
4. Power  and Kraljic
5. Power and Economics
6. Suppliers View
7. Suppliers and Buyers View
8. Getting The Best from Suppliers
9. Behavior
10. Behavior and Power on Leverage items-a special word
11. Behavioral understanding and meeting needs
6. Supplier Relationship Management
1. Benefits of SRM
2. The Role of Procurement Departments
3. Effective Suppliers Relationship Management
4. Contract Management by Non-Procurement People
5. Balance Scorecard management System
6. Procurement KPIs
7. The Relationship Positioning Tool
8. Review and Control of Long Term Contract
9. Benchmarking
7. Supplier Development
1. Reasons for Supplier Development
2. Various Supplier Development Approaches
3. Selection of Suppliers
4. Supplier Development Activities
5. Supplier Development Categories
6. Partner Approaches
7. Progression in Relationships
8. Supplier Development Practices
9. Supplier Development Phases
10. The Reactive Supplier Development Phase
11. The Positive Supplier Development Phase
12. The Strategic Supplier Development Phase

m. Supply-Based Strategies to maximize Supplier Performance
1. Developing and Integrating Local Supplier
2. Increasing Supplier Performance
3. Direct Supplier Development
4. Longer Term Deal are Better than Shorter Contracts

Day 2 :
1. Supplier Qualification Process
1. Basic Qualification
2. Quality Management System Qualification
3. Product Process Qualification
4. Ready For Business Suppliers
2. Value for Money Measurements and Metrics
1. Commitment
2. Flexibility
3. Innovation
3. Service Level Agreement
1. The Stick Model
2. The Carrot Model
3. Wrath of the Customer Model
4. Achieving Service Level Targets
4. Supplier Categorization
1. Strategic
2. Preferred
3. Valued
4. Carefully Assess
5. Sourcing Strategies
1. The Nature of Sourcing Decision
2. Different Types of Sourcing
3. Sourcing Decision
4. Sources Information on Potential Suppliers
5. Supplier Evaluation
6. Other Aspect of Sourcing
7. Partnering
8. Tiring of Supplier
6. Supplier Rules of Engagement
7. Supplier Marketing Protocol
8. Supplier Orientation Guide
9. Hosting Supplier Visit
10. Summary

10. Closing the Course


Course is aimed at all those concerned with the intention to be a Supplier Management Expert :
1. Employees
2. Buyers/Purchaser
3. Supervisors
4. Managers


Ir. Muh. Arief Syarifudin, MBA, MM is graduated from Hochschule Konstanz University Of Applied Sciences Germany, and now he is a Procurement Manager at SIEMENS (PT. Siemens Industrial Power). He had experiences as the Procurement Manager and Trainer at several companies in Indonesia for more than 10 years. Beside this Training, Ir. Muh. Arief Syarifudin, MBA, MM also have experiences at some Professional working such as :
* Procurement Management,
* Vendor Management,
* Supply Chain Management,
* Strategic Management, and
* Activity-Based Management

This much valuable experiences will be shared to the trainees in the course.


21-23 Januari 2020

18-20 Februari 2020

17-19 Maret 2020

14-16 April 2020

16-18 Juni 2020

14-16 Juli 2020

11-13 Agustus 2020

8-10 September 2020

13-15 Oktober 2020

10-13 November 2020

15-17 Desember 2020

Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta

Lokasi Pelatihan :

  • Yogyakarta, Hotel Dafam Malioboro (7.250.000 IDR / participant)
  • Jakarta, Hotel Amaris Tendean (7.750.000 IDR / participant)
  • Bandung, Hotel Golden Flower (7.750.000 IDR / participant)
  • Bali, Hotel Ibis Kuta (8.500.000 IDR / participant)
  • Lombok, Hotel Jayakarta (8.750.000 IDR / participant)

Investasi Pelatihan tahun 2020 ini :

Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Pelatihan di Diorama untuk Paket Group (Minimal 2 orang peserta dari perusahaan yang sama):

  • FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
  • FREE Transportasi Peserta ke tempat pelatihan .
  • Module / Handout
  • FREE Flashdisk
  • Sertifikat
  • FREE Bag or bagpackers (Tas Training)
  • Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  • 2xCoffe Break & 1 Lunch, Dinner
  • FREE Souvenir Exclusive

Jadwal Pelatihan masih dapat berubah, mohon untuk tidak booking transportasi dan akomodasi sebelum mendapat konfirmasi dari Marketing kami. Segala kerugian yang disebabkan oleh miskomunikasi jadwal tidak mendapatkan kompensasi apapun dari kami.

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