PELATIHAN ITIL V3. FUNDAMENTAL

TRAINING TENTANG ITIL V3. FUNDAMENTAL

Descriptions :

This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.

Objectives

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.
* To provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach.
* To prepare delegates for the ITIL Foundation Certificate in IT Service Management examination

PROGRAM OUTLINE :

* The course is assignment based, with practical coursework. It is based upon the
* OGC’s ITIL Books:
* Service Strategy
* Service Design
* Service Transition
* Service Operation
* Continual Service Improvement.
* There is particular importance placed on developing an underlying service culture within the IT organization.

Segment 1:

Introduction to Service Management: The importance of Service Management
* Definition of a Service and Service Management
* The need for a service culture
* Service Management as a practice

Segment 2:

The Service Lifecycle : The objectives and business value for each phase of the lifecycle. The main goals and value to the business provided by each phase of the lifecycle covering the 5 core books:
* Service Strategy
* Service Design
* Service Transition
* Service Operation
* Continual Service Improvement

Segment 3:

Key Principles and models of ITSM : Key Principles and models of ITSM:
* The types of service provider
* The five major aspects of Service Design
* The service V model
* The Continual Service Improvement model

Segment 4:

The Processes and Functions: Define the characteristics of a process
* The objectives, business value, basic concepts, roles and interfaces of:

1. Service Portfolio Management
2. Service Level Management
3. Incident Management
4. Change Management

* The objectives and basic concepts of:

1. Demand Management
2. Financial Management
3. Service Catalogue Management
4. Availability Management
5. Capacity Management
6. Supplier Management
7. Information Security Management
8. IT Service Continuity Management
9. Service Asset and Configuration Management
10. Release and Deployment Management
11. Event Management
12. Problem Management
13. Request Fulfillment
14. Access Management
15. The 7 step improvement process
16. Explanation of the functions:
17. Service Desk, Application Management, Operations
18. Management, Technical
19. Management

* Organization structure and key roles

1. Using the RACI model
2. Technology and Architecture
3. Generic requirement for an integrated set of ITSM technology

Segment 5: Documentation
* Comprehensive course documentation is provided

Segment 6: Cases: ITIL cases

AUDIENCE TARGET

* Managers involved and related in the IT operations
* IT staff and executives involved in risk management and business process improvement
* Information technology professionals involved in projects that are concerned, in part, with the automation of business processesIT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice

Metode :

Kelas interaktif (ceramah dan studi kasus), metode penyelenggaraan dapat dilakukan melalui training online, training zoom ataupun training tatap muka

Jadwal Informasi Training Tahun 2024 :

16 -17 Januari 2024
13 – 14 Februari 2024
5 – 6 Maret 2024
24 – 25 April 2024
21 – 22 Mei 2024
11 – 12 Juni 2024
16 – 17 Juli 2024
20 – 21 Agustus 2024
17 – 18 September 2024
8 – 9 Oktober 2024
12 – 13 November 2024
17 – 18 Desember 2024

Jadwal training diatas dapat berubah sewaktu-waktu. Untuk memastikan jadwal pelatihan fix running di tahun ini silahkan konfirmasi jadwal dan lokasinya melalui whatsapp marketing kami

LOKASI DAN INVESTASI

Lokasi Pelatihan Info Training Indonesia:

• Yogyakarta, Hotel Dafam Fortuna Grande Malioboro (6.000.000 IDR / participant)
• Jakarta, Hotel Amaris Kemang (6.500.000 IDR / participant)
• Bandung, Hotel Neo Dipatiukur(6.500.000 IDR / participant)
• Bali, Hotel Ibis Kuta (7.500.000 IDR / participant)
• Lombok, Hotel Jayakarta (7.500.000 IDR / participant)

LOKASI DAN INVESTASI

Investasi Pelatihan tahun 2024 ini :

Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Pelatihan :

• Airport pickup service (Gratis Antar jemput Hotel/Bandara Khusus Bali dan Bandung)
• Akomodasi Peserta ke tempat pelatihan .
• Module / Handout Softcopy ataupun Hardcopy
• Flashdisk atau Link Download Material
• Sertifikat dan dokumentasi
• Bag or bagpackers (Tas Training)
• Training Kit (Blocknote, ATK, etc)
• 2x Coffee Break & 1 Lunch, Dinner
• Souvenir Exclusive

Jadwal Pelatihan masih dapat berubah, mohon untuk tidak booking transportasi dan akomodasi sebelum mendapat konfirmasi dari Marketing kami. Segala kerugian yang disebabkan oleh miskomunikasi jadwal tidak mendapatkan kompensasi apapun dari kami.