TRAINING MANAGING SERVICES Training Mengelola Layanan Training Motivating And Coaching For Service Excellence Materi 1. The Service Revolution 2. Re-Evaluating Your Service Culture 3. Teamwork: Re-Evaluating Your Service Culture 4. Teamwork: Developing Key Result Area In Customer Service 5. Managing Customer Service 6. The Manager As A Customer Service Model 7. How To Measure Your Service Standards 8. Teamwork: Developing New Service Goals, Action Plan, And Standards 9. Role-Play: Coaching…
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