TRAINING MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE

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TRAINING MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE

TRAINING MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE Training Mengelola Konflik Dan Berurusan Dengan Orang Sulit Training Generating Vs Confronting Conflict OBJECTIVES 1. Understand the role and function of managers in conflict resolution within the groups and the organizations. 2. Understand a number of essential conflict management approaches and an associated range of strategies, tactics, and techniques. 3. Develop skills of communication and assertiveness as a bases of enhancing the…

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