TRAINING COMMUNICATION, ASSERTIVENESS AND CONFLICT MANAGEMENT Training Komunikasi, Asertif, Dan Pengelolaan Konflik Training Emotional Intelligence TRAINING OBJECTIVE * Understand why people communicate and behave differently * Be more assertive in dealing with other in most situations * More understand on human feeling, thinking and behaviour * Successfully resolving conflicts * Be prepared to manage conflict involve bosses, peers and sub ordinates MATERIAL OUTLINE COMMUNICATION, ASSERTIVENESS AND CONFLICT MANAGEMENT : 1.…
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TRAINING EMOTIONAL INTELLIGENCE Training Kecerdasan Emosional Training Breakthrough Skills For Engaging Superior Performance Pendahuluan EI (Emotional Intelligence) meningkatkan performance secara signifikan di dunia bisnis, pendidikan, maupun kesehatan. Keberhasilan 20% ditentukan oleh IQ, dan 80% oleh EI. Di bidang sales, EI meningkatkan penjualan; di bidang rekrutmen, EI meningkatkan efisiensi dan efektivitas proses rekrutmen; dalam kepemimpinan, EI menurunkan tingkat konflik dan meningkatkan kerjasama tim serta produktivitasnya. Dan berdasarkan penelitian yang dilakukan pada…
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