TRAINING TENTANG Telephone Technique and Courtesy for Customer Service

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PELATIHAN Customer Service in Credit Union

PELATIHAN Telephone Technique and Courtesy for Customer Service TRAINING TENTANG Telephone Technique and Courtesy for Customer Service Materi bahasan TRAINING TENTANG Telephone Technique and Courtesy for Customer Service: 1. Service excellence awareness, semangat membantu/melayani, Introduction: citra professional, pentingnya teknik dan etiket bertelepon yang baik. 2. Professional telephone conversation: + Sikap positif terhadap pelanggan. + Active listening, asking the questions: Menangkap maksud/pertanyaan yang diajukan pelanggan, menanyakan maksud/kebutuhan pelanggan dengan baik. +…

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