TRAINING TENTANG Telephone Technique (in English)

TRAINING TENTANG Telephone Technique (in English)

PELATIHAN Telephone Technique (in English) TRAINING TENTANG Telephone Technique (in English) Materi bahasan: 1. Introduction : a professional image, the importance of technique and good telephone etiquette 2. Professional Telephone Conversation : Positive attitude, Effective Communications (sound, good choice of words), Active listening, Asseretiveness, Insight 3. Techniques and Etiquette in : Receiving phone, holding / transferring, called 4. Faced with Difficult Callers Target peserta: Receptionist, Operator telepon, Sekretaris, Customer service…

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